2016 Annual Meeting and Conference

12/7/2016 - 12/9/2016
Williamsburg, Virginia - Agenda and Registration details

The Virginia Chapter of AAHAM
2016 Annual Meeting & Conference

Kingsmill Resort

Kingsmill Resort

1010 Kingsmill Road
Williamsburg, VA 23185
(757) 253-1703
(800) 982-2892 

Registration links at the bottom of this page

Kingsmill Resort


Wednesday, December 7, 2016

12:00-12:45 Registration
12:45-1:00 Introduction and Welcome
1:00-2:25 Taking the Cuss Out of Customer Service™ - Service Excellence for
Healthcare Professionals

John Cook, Chief Client Officer, Professional Recovery Consultants
2:25-2:40 Break
2:45-3:40 Legislative Updates
Jay Andrews, Vice President of Financial Policy, Virginia Hospital &
Healthcare Association
3:45-4:45 Navigating CMS Medical Necessity Guidance
Catrena Smith, President, Access Quality Coding and Consulting, LLC
6:00-7:00 President’s Reception-Burwell Hall

Thursday, December 8, 2016

8:00-9:00 Registration and Breakfast -Burwell
9:00-10:25 Do it Well. Make it Fun.
Ron Culberson, Speaker, Author, Humorist
10:25-10:40 Vendor Presentations
10:40-10:55 Break
11:00-12:00 Front-End Initiatives to Increase “Flow”
Maxine Wilson, NAHAM Ambassador
12:00-1:25 Lunch and Annual Meeting
1:30-2:25 Consumers, Patients, and Healthcare: Why Are We So Stupid?
Bill Vaughan, Virginia State Health Insurance Counseling and
Assistance Program
2:25-2:40 Afternoon Break and Vendor Giveaways
2:45-4:00 Patient Financial Services Panel
Al Payne, Director of Patient Accounting, Sentara - Moderator
Brent McGhee, Administrator PFS, UVA Health System
Joseph Koons, Managing Director of Revenue Cycle, Centra Health
Sam Crosby, Associate Vice President, Virginia Hospital Center
Rod Walker, Director PFS, VCU Health System
6:00 Dinner at the resort-Moody’s
Followed by Costume Contest, DJ and Dancing!

Friday, December 9, 2016

8:00-9:00 Registration and Continental Breakfast
9:00-10:25 "It’s Not About You, It’s About Me!" - Making Healthcare All About The Patient
Cindy Durrea, Chief Marketing Officer, Experian Health
10:25-10:40 Break
10:45-12:00 When Did the Front-End Get All the Cool Tools? Are they Prepared?
Christian Borchert, Regional Vice President of Sales, Salucro
Healthcare Solutions
12:00-12:20 Door prizes and adjournment

Toys For Tots logo

The Virginia Chapter of AAHAM will collect for Toys for Tots throughout the conference. The mission of the U.S. Marine Corps Reserve Toys for Tots Program is to collect new, unwrapped toys during October, November, and December each year, and distribute those toys as Christmas gifts to less fortunate children in the community in which the campaign is conducted. The objectives of Toys for Tots are to help less fortunate children throughout the United States experience the joy of Christmas; to play an active role in the development of one of our nation’s most valuable resources – our children; to unite all members of local communities in a common cause for three months each year during the annual toy collection and distribution campaign; and to contribute to better communities in the future.

To download the Agenda and Registration Form, click here.   Or     Register Online

For program questions, please contact Dushantha Chelliah
For sponsorship opportunities, please contact Dale Brumbach

We reserve the right to cancel or re-schedule a program because of insufficient number of registrants or other unforeseen circumstances, or to close registration when a program is over subscribed.